Contact Luma

Contact Us

Have a question about a product or need help with an order?

The LUMA Support Team is here to help.

Email Support

support@lumashoppers.com

When contacting us about an existing order, please include your:

• Name

• Order number

• Email address used at checkout

• Brief description of the issue

For damaged, defective, or incorrect products, including photos may help us resolve your request more quickly.

We aim to respond to customer inquiries as quickly as possible.

For questions regarding:

• Orders

• Shipping

• Tracking

• Returns

• Refunds

• Exchanges

• Products

• Payments

please contact us through the email address above.